Did you just hear that?! No?
If not, you’re missing out, leaving money on the table, and losing valuable insight…
If you’re running a business, you’re BUSY. You have a million things to do and are constantly working to generate leads, provide customer service, manage your employees, and on and on and on.
When it comes time to sell and you have the opportunity to present your valuable product or service, you have it all planned out, the strategy, the offers, the counter offers, etc, etc. But you could be missing the most important part.
L I S T E N
That’s the secret; shut your mouth and open your ears and LISTEN.
When your customer speaks, it is so important for you to listen. Whatever they say or ask gives you valuable insight into what they want or what they are thinking. You should ask questions, draw them out, and then listen carefully to the golden nuggets of information that they say. It’s that simple, you can then provide the exact solution to relieve their pain or solve their problem. Done and done.